Frequently Asked Questions

Regular check-in is from 5:00 pm to 0:00 am. During the off-season, check-in and check-out times are flexible. Our partner Resort Choice handles check-in and out. Please contact to coordinate times.

Our local service partner Resort Choice is there for you in case of emergencies. Once your booking is confirmed, you will receive a service number that is available 24/7. Of course, you can simply contact us during your stay via phone or WhatsApp for all your questions or support.

Our cancellation policy covers the rental or overnight rate. Additional costs (e.g. final cleaning, residence tax, laundry set) will not be charged in case of cancellation.

Cancel up to 90 days before arrival: free of charge.
Cancel from 30 days before arrival: 100% of the rental price.
Cancel from 60 days before arrival: 50% of the rental price.
Cancel from 89 to 60 days before arrival: 30% of the rental price.
Failure to appear: 100% of the rental price.

We wish you a wonderful and relaxing stay. We kindly ask you to respect the rules below, so that both our guests and our neighbors can enjoy a pleasant environment.

👥 Stay

• The main tenant must be at least 30 years old.
• Children are welcome from the age of 12.
• Only the number of people specified in the reservation may stay in the villa. Please discuss extra guests/visitors in advance.

🏡 Care for the villa

• We are very careful with our villa and appreciate it when you treat it with the same care.
• Use the villa and facilities as intended. Handy manuals are available in the villa.
• Report any damage or problems to us or our local manager as soon as possible.

🚭 Smoking

• Smoking is not allowed in the villa.
• Smoking is only allowed on the side of the terrace. Please ensure cigarette butts are fully extinguished in the ashtray.

🔇 Peace & neighbors

• Villa Costa Cálida is located in a quiet residential area. We kindly ask you to be mindful of our neighbors.
• 10:00 PM – 7:00 AM is our quiet period. During these hours, no music outside and please keep noise to a minimum.
• Also during the day, please keep music and other noise at a normal and reasonable volume.
• Loud music, shouting, and other excessive noise that may be disruptive to residents are not allowed.
• Parties and events are not allowed, including during the day.
• Please use the terrace, garden, and pool with respect for the tranquility of the surroundings.

❤️ Thank you!
Having an enjoyable holiday and enjoying the villa is of course perfectly fine, provided it is with respect for the people living in our neighborhood.

After booking you will get access to your personal My Environment. Here you will find all the important information about the villa conveniently together – both in text and handy videos.

From using the air conditioner to setting the TV and from local tips to how the pool works, everything is explained step by step so you can enjoy your stay carefree.

Our villa is for people who want to enjoy a luxurious and relaxing vacation in a beautiful setting. Are you looking for comfort, tranquility and quality? Then you are most welcome.

Please note that the villa is not intended as a party accommodation. Groups wishing to party or cause a nuisance are not allowed. The main tenant must be at least 30 years old and we ask all guests to treat the property and its surroundings with respect.

Would you like to take your pet with you on vacation? That can be discussed. Pets are allowed on request, so we can see if it suits the house and the period of your stay together.

Please let us know when you book and we will be happy to think with you!

To complete your booking, we offer several secure payment options:
– Credit card
– Bank transfer
– PayPal

Choose the method that is most convenient for you. Once the payment is received, your reservation is final and you will get access to your personal My Environment with all the information about your stay.

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